THOUGHT FOR THE DAY

Service

“The best way to find yourself is to lose yourself in the service of others. ”- Mohandas Gandhi


TOPIC OF THE DAY

Customer Service, Not Customer Servitude

You've had a hard day, with many demanding, impolite customers who think they own you. But, the final straw comes as you're just finishing listening to a customer tell you exactly, in excruciating detail, what she is looking for. As you turn around to retrieve the items for her, she says very loudly to your back, "Whoa!"
Not "excuse me", not "just a minute", just "Whoa!" As to a mule. As in a command, not a request.
This immediately irritates you and your first reaction is to have your head spin around 360 degrees and say in your best DiNiro voice, "You talkin' to ME?" But, of course you don't. You say concerned and politely either "Yes?" or "Was there something else?" with a frozen smile. But what you really feel is that you have just about had it.
So begins the attitude that serving customers is more servitude than service. Most will simply write off the negative attitudes to burnout.


Read on...

LATEST ARRIVALS

From Jugaad to Systematic Innovation - Rishikesha T. Krishnan