THOUGHT FOR THE DAY

Quality

“Quality means doing it right when no one is looking.” - Henry Ford

TOPIC OF THE DAY

TQM-What Is It?

If you are reading this book, it is likely that you already know what we mean when we use the term Total Quality Management. Still, it's a good idea to define the term, and provide a brief overview.

Certainly TQM can be defined in a number of ways, and the details of different approaches can vary somewhat. However, a good starting definition, drawn from Capezio & Morehouse is:

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