THOUGHT FOR THE DAY

Learning

"A youngman graduated yesterday stopped learning today will be an uneducated tomorrow."

- unknown

TOPIC OF THE DAY

Servqual

The SERQUAL method from Valarie A.Zeithman, A.Parasuraman, and Leonard L.Berry is a technique that can be used for performing a gap analysis of an organization's service quality performance against customer service quality needs.
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