THOUGHT FOR THE DAY

Greetings

“I greet you. Not quite as the world sends greetings, but with profound esteem and with the prayer that for you now and forever, the day breaks, and the shadows flee away.”

- Fra Giovanni Giocondo

TOPIC OF THE DAY

Customer Service Success

Most businesses spend more time and energy trying to find new customers than they spend retaining the customers they have. The logic behind customer retention is simple - it costs far less money to keep current customers happy than to spend much more money to recruit new customers. Loyal customers tell their friends about your business and will spend more money than new customers.

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LATEST ARRIVALS

Marketing of services by K. Douglas Hoffman and John E. G. Bateson