THOUGHT FOR THE DAY

Book

“Every burned book enlightens the world.” - Ralph Waldo Emerson

TOPIC OF THE DAY

Customer Relationship Management (CRM)

A Customer Relationship Management (CRM) system model embeds modules like Business-to-Business (B2B) CRM, Marketing

Automation, Sales Force Automation, Customer Service and Support, Partner Management, Contract Management and Creation,

Project and Team Management, Business-to-Consumer (B2C) CRM, Internet Sales, E-Mail Response Management, B2C Analytics and

Business Intelligence, ther CRM-Related Application Areas, E-mail marketing, Customer reference, Commission management, Field

service, Relationship capital management, Survey software, Sales proposal software, Product and price configuration, Web

conferencing, Mobile computing, Channel management, Retail solutions, Technical Functionality and Support, Business

Functionality, Technical Functionality, and Ongoing CRM Solution Support.

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