THOUGHT FOR THE DAY

Understand

“Look deep into nature, and then you will understand everything better. ” - Albert Einstein

TOPIC OF THE DAY

Understanding Hostile Customers

You probably see hostile customers every day. You know, the ones that treat you like a personal dumping ground for everything that has ever gone wrong in their lives? They may be sarcastic, or abusive. They may swear at you, threaten, attempt to intimidate. They are difficult to deal with, and an encounter with one of these people can ruin your day.

Although you may be provoked, it isn't a good idea to respond in kind. Doing so will usually inflame the situation, and can in fact put you at risk. Yelling back, or trading insults can result in only negative consequences for you.

Read on...

LATEST ARRIVALS

Makers of Modern India by Ramachandra Guha