THOUGHT FOR THE DAY

Customer service

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” - PETER DRUCKER

TOPIC OF THE DAY

Good Customer Service Is No Longer Enough

Your business would not exist without customers. And if you have customers, you have to have customer service. Everybody talks about the importance of good customer service, but few seem to follow through on it.

Recently, I had the opportunity to ask a few questions of communications expert and author Dianna Booher, CSP. I found out why she says, "Good customer service is no longer enough."

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