THOUGHT FOR THE DAY

Loyalty

"I’ll take fifty percent efficiency to get one hundred percent loyalty." - SAMUEL GOLDWYN

TOPIC OF THE DAY

Keeping Your Clients Loyal, From Wherever You Are

For building the kind of enduring client relationships necessary for long-term growth, nothing replaces face-to-face contact. But these days, you're just as likely to be doing business across the world as down the street (just yesterday, I was Skyping from Boston with a client in Vancouver). Except for the most bedraggled of new consulting firm recruits, no one is on-site with clients 24-7. So how do you cultivate loyal, trusting — and lasting — client relationships when you can't always pop in for a meeting or take them out to dinner? Here are five ways to do it.

Read on...

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