THOUGHT FOR THE DAY

Customer Service

"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it." - PETER DRUCKER

TOPIC OF THE DAY

Engage Employees Using Customer Service Tactics

Most companies claim they want enthusiastic, engaged employees — and with good reason. Employee engagement and financial performance are connected. A recent study by Aon Hewitt, for example, found that companies with high levels of engagement outperformed the stock market in 2010.

And yet Gallup research indicates that more than 70 percent of employees in the typical company are "not engaged" or "actively disengaged."

Read on...

LATEST ARRIVALS

Theory of Consumer Behaviour by Shri Prakash