THOUGHT FOR THE DAY

Feedback

"Feedback is the breakfast of champions." - Ken Blanchard

TOPIC OF THE DAY

Reconnect After Giving Tough Feedback

Hearing that your performance is lacking can be harsh, even alienating. That's why as a manager, you need be thoughtful when delivering difficult feedback to your employees. You probably know to do two things: first, articulate what your employee is doing well, and second, provide input on problematic behaviors. But don't forget an important third step: reconnect. After hearing difficult input, an employee may avoid you or feel she can't come to you for advice. Reestablish your relationship and reiterate what you value most. Point out her writing skills or thank her for asking tough questions during meetings. You can also check in on a personal matter: Ask, "How was your daughter's play?" or, "Did your wife hear back about that job?" Do this at the end of the feedback session or wait until the next day. Just be sure to connect so she is comfortable continuing the relationship with you.

Today's Management Tip was adapted from Guide to Giving Effective Feedback as cited in HBR’s Management Tip cited on December 22, 2011