THOUGHT FOR THE DAY

Power

“No matter what has happened, you too have the power to enjoy yourself. ” - Allen Klein

TOPIC OF THE DAY

Training Games: Enhancing Skill Development

Dynamics of Learning:

Learning has been described as a relatively permanent change in behavior that occurs as a result of insight, practice or experience. Learning may be simply an addition (new information), it may a subtraction (unlearning a bad habit) or it may be a modification (adjusting a new knowledge to old). To facilitate learning, a trainer needs to understand various factors which may influence learning process.

1. The most important factor in learning is motivation to learn.
2. Stimulus response and reinforcement.
3. Feedback or knowledge of results.
4. Participation and practice.
5. Transfer of knowledge.

Training –Learning Technique:

The more a trainer can arrange the learning situation so as to utilize the principles of learning, the more likely the learner is to learn. Thus a training - learning technique will be judged adequate if it;

1. Provides for learners active participation.
2. Provides trainee with knowledge of results about attempts to improve.
3. Promotes by good organization a meaningful integration of learning experiences that the trainee can transfer from training to the job.
4. Provides some means for the trainee to be reinforcing for appropriate behavior.
5. Motivates the trainee to improve his own performance, assists the trainee in his willingness to change.

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Everything I Know about Marketing I Learned From Google by Aaron Goldman

THOUGHT FOR THE DAY

Honest

“Being entirely honest with oneself is a good exercise.” - Sigmund Frued

TOPIC OF THE DAY

OSI model

The Open Systems Interconnection model (OSI model) is a product of the Open Systems Interconnection effort at the International Organization for Standardization. It is a way of sub-dividing a communications system into smaller parts called layers. A layer is a collection of similar functions that provide services to the layer above it and receives services from the layer below it. On each layer, an instance provides services to the instances at the layer above and requests service from the layer below.

For example, a layer that provides error-free communications across a network provides the path needed by applications above it, while it calls the next lower layer to send and receive packets that make up the contents of the path. Two instances at one layer are connected by a horizontal connection on that layer.

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The Poor Half Billion in South Asia: what is holding back lagging

regions? by Ejaz Ghani Editor

THOUGHT FOR THE DAY

AIM

“Aim for the stars and maybe you'll reach the sky” – C.S. Lewis

TOPIC OF THE DAY

Start Your Day with the Important Questions

When you're working on large goals, days can easily blend together. Instead of thinking about what needs to happen today, you're focusing on what needs to get done this week, month, or quarter. But, don't lose sight of what's in front of you: one day of work. By starting each day right, you're more likely to do the work that leads to achievement of those bigger goals. When you begin your day, pause and ask yourself whether you are ready for what is to come. Are you prepared for all your meetings? Do you know what work you need to accomplish? What risks can you anticipate and prepare for? Answering these questions will help you make the most of each day and set you up for success in the long term.

Today's Management Tip was adapted from "A Life-or-Death Question to Start Your Day

THOUGHT FOR THE DAY

Questions

“You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions. ” - Naguib Mahfouz

TOPIC OF THE DAY

A Life-or-Death Question to Start Your Day

My wife Eleanor and I were alone on a three-week kayak expedition in Prince William Sound in Alaska. Eleanor was in college; I had just graduated. We had spent plenty of time in the wilderness but never just the two of us, and never this kind of wilderness. When we landed in Anchorage, I looked around for a currency exchange desk before Eleanor reminded me we were still in the U.S.

Prior to arriving, we prepared meticulously, studying the nautical charts, plotting our route, and practicing our kayaking skills. We paddled into the nastiest surf we could find and then rolled ourselves upside down to see how quickly we could either roll back over or get back in the kayak if we came out. In Prince William Sound, there's no margin for error. You can survive in the freezing water only four to five minutes.

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The Poor Half Billion in South Asia: what is holding back lagging regions? by Ejaz Ghani Editor

THOUGHT FOR THE DAY

Forgiveness

“Forgiveness is the final form of love. ” - Reinhold Niebuhr

TOPIC OF THE DAY

Corporate Social Responsibility Management In India

In India companies have rapidly introduced innovative and diversified ideas in the field of social responsibility in recent years. In India, slowly but steadily, the Indian companies are moving towards fulfilment of their corporate social responsibility.

For each business, different measures are taken in consideration to classify a business as "socially responsible". Each business attempts to reach different goals. There are four areas that should be measured regardless of the outcome needed: Economic function, Quality of life, Social investment and Problem solving that is trying to be achieved should be measured to see if it meets with the cost guidelines that the business is willing to contribute.

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Dethroning the King: The Hostile Takeover of Anheuser-Busch, an American Icon By Julie MacIntosh

THOUGHT FOR THE DAY

Friendship

“I destroy my enemies when I make them my friends. ” - Abraham Lincoln

TOPIC OF THE DAY

How to Become a Winning Sales ACE And avoid getting shot down!

If you want to test the true character of a person, see how they respond to adversity. Watch how they handle the pressure of a lost sale, an angry client, or a difficult boss. What do they say? How do they act? What is their emotional state? Do they freeze up and get angry, or do they buckle down and increase their focus and commitment?

The same holds true for those who would assume the mantle of leadership in business. When adversity hits, how they respond in the market will determine their ability to stay in business and win. Leadership – both on a personal and organizational level – ultimately drives the actions taken amidst crisis and change.

Today's economy is full of adversity. I call them "missiles of business and life." It seems we are being fired at every day. Rising costs of fuel, shrinking budgets, demanding clients, and a lack of qualified (and loyal) employees all create an intense and constantly changing environment. As soon as we think we defeated one missile…BAM! Another one is fired. As soon as profits start coming in…BAM, another competitor enters the fight.

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LATEST ARRIVALS

Dethroning the King: The Hostile Takeover of Anheuser-Busch, an American Icon By Julie MacIntosh

THOUGHT FOR THE DAY

TIME

“You may delay, but time will not. ” - Benjamin Franklin

TOPIC OF THE DAY

Portfolio Management

With the assistance of portfolio management you can organize a series of projects into a single portfolio consisting of reports. All the related aspects of a project such as project objectives, accomplishments and achievements, resources available, risks involved, costs, timelines, and other critical factors can be captured in one single portfolio.

The executives or the official responsible for the project can make use of the portfolio management for critically reviewing the entire portfolio, appropriately allocate and spread the available resources, and make changes in projects so as to reap maximum department based returns.


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Express Series: English For Customer Care Student's by Rosemary Richey

THOUGHT FOR THE DAY

Life

“Every man dies. Not every man really lives. ” - William Wallace

TOPIC OF THE DAY

Turning Around Negative Attitudes

At one time or another, organizations develop an over-abundance of "negative energy" or attitudes. Sometimes they can be linked to organizational trauma, like down-sizing, budget restraints or workload increases, but sometimes they evolve over time with no apparent triggering event. The negative organization is characterized by increased complaining, a focus on reasons why things can't be done, and what seems to be a lack of hope that things will get better. It feels like the organization in stuck in treacle. And, it's contagious. Negativism can affect even the most positive employees.


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Shine: Using Brain Science To Get The Best From Your People by Edward M. Hallowell

THOUGHT FOR THE DAY

Fear

“Fear is a disease that eats away at logic and makes man inhuman.” - Marian Anderson

TOPIC OF THE DAY

Strategic management

Strategic management is a field that deals with the major intended and emergent initiatives taken by general managers on behalf of owners, involving utilization of resources, to enhance the performance of firms in their external environments. It entails specifying the organization's mission, vision and objectives, developing policies and plans, often in terms of projects and programs, which are designed to achieve these objectives, and then allocating resources to implement the policies and plans, projects and programs. A balanced scorecard is often used to evaluate the overall performance of the business and its progress towards objectives. Recent studies and leading management theorists have advocated that strategy needs to start with stakeholders expectations and use a modified balanced scorecard which includes all stakeholders.

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LATEST ARRIVALS

Shine: Using Brain Science To Get The Best From Your People by Edward M. Hallowell

THOUGHT FOR THE DAY

Management

“Management is nothing more than motivating other people.” - Lee Iacocca

TOPIC OF THE DAY

The Logic Behind Technical Analysis

Let me first say that I do not now engage in technical analysis; nor, have I ever engaged in technical analysis. I do not believe doing so would be a productive use of my time.

Having said that, I do not claim technical analysis has no predictive value. In fact, I suspect it does have some predictive value. The Efficient Market Hypothesis is flawed. It is based upon the (unwritten) premise that data determines market prices. As Graham so clearly put it in "Security Analysis":

"...the influence of what we call analytical factors over the market price is both partial and indirect - partial, because it frequently competes with purely speculative factors which influence the price in the opposite direction; and indirect, because it acts through the intermediary of people's sentiments and decisions. In other words, the market is not a weighing machine, on which the value of each issue is recorded by an exact and impersonal mechanism, in accordance with its specific qualities. Rather should we say that the market is a voting machine, whereon countless individuals register choices which are the product partly of reason and partly of emotion."


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LATEST ARRIVALS

Shine: Using Brain Science To Get The Best From Your People by Edward M. Hallowell

THOUGHT FOR THE DAY

Time

“Time is the school in which we learn, time is the fire in which we burn. ” - Delmore Schwartz

TOPIC OF THE DAY

Process Management Improves the Horizontal Flow

A group of sailors were out in an old boat. The boat hit a rock and sprung a slow leak. The group began to fight over whose fault it was that they hit the rock. Then they argued over whose responsibility it was to fix the hole. Those on the starboard side shouted that those on the port side, where the hole was, should be responsible for fixing it. All the while, the boat filled with water and floundered in the increasing heavy seas. As the shouting and finger pointing grew, a large wave swamped the boat. Everyone drowned at sea.

Our traditional functional or vertically managed organizations force the people in them to act like those foolish sailors. Individual departments such as accounting, production, sales, service, or development and areas such as branch or field offices, work to optimize their own performance. Goals, objectives, performance measurements, and career paths move up and down within the narrow walls of these functional chimneys or silos. Managers and their teams focus on doing their own jobs or segment of the production, delivery, or support process. Everyone focuses on a narrow piece of the organization while losing sight of the big picture.

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LATEST ARRIVALS

Shine: Using Brain Science To Get The Best From Your People by Edward M. Hallowell

THOUGHT FOR THE DAY

Education

“Education is the key to unlock the golden door of freedom. ” - George Washington Carver

TOPIC OF THE DAY

Green Marketing- As a Tool of Corporate Social Responsibilities

Society expects business to act as responsible members of the social community as well as to provide goods and services efficiently *. By this the social responsibilities of any corporate houses has became an important aspects of today's era, in which the conscious efforts are being made by an organization to maximize its positive impact and minimize its negative impact on society as well as a whole and on various groups and individuals within society. Business is marketing and vice versa forcing corporate to go for social responsible activities in which it produces products and render services for exchanging for money by which needs of man can be fulfilled and the needs of the society can also be looked after.

In this situation when the consumers are becoming more concerned about what they as well as business firms can do to protect the environment and the majority of society wants to help firms clean up the air, water and land. They also must go for finding the new ways to dispose of garbage, recycle and reuse of packaging. This expectation of the society gave the birth of Green Marketing as a tool of performing corporate social responsibility.

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Being the boss : the 3 imperatives for becoming a great leader By Linda A. Hill

THOUGHT FOR THE DAY

Beauty

“Everything has beauty, but not everyone sees it. ” - Confucius

TOPIC OF THE DAY

How Attention Works For Audiences

First of all, getting and keeping an audience's attention is probably the most important thing that a presenter must be able to do. There are other things that are important, but if the audience members are daydreaming or not listening, they just aren't going to hear you. In addition, bored audiences are noisier, and are more distracting to the presenter since they tend to talk amongst themselves, shuffle paper, get up and leave.


You don't have to be a psychologist to understand how attention works, since the principles can be summarized quite easily. Once you know the basic principles, you can modify your presenting behaviour to ENHANCE interest and attention. We will get to the actual attention getting techniques later. Right now we need to understand the principles.

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LATEST ARRIVALS

Being the boss : the 3 imperatives for becoming a great leader By Linda A. Hill

THOUGHT FOR THE DAY

Intelligence

“Failure is simply the opportunity to begin again, this time more intelligently.” - Henry Ford

TOPIC OF THE DAY

Communication Strategies, Systems, and Skills

Communication is both a symptom and a cause of organization performance problems. Over the years, we've heard hundreds of managers use communication as a vague catchall for every type of organization and team problem imaginable. Generally, the root cause of many "communication problems" was deeper than that.

Poorly designed organizations, ineffective processes, bureaucratic systems, unaligned rewards, unclear customer/partner focus, fuzzy visions, values, and purpose, unskilled team leaders and members, cluttered goals and priorities, low trust levels, and weak measurements and feedback loops all cause communication problems. Whenever a manager contacts us to solve a "communication problem," we always know we have some digging to do.

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LATEST ARRIVALS

Being the boss : the 3 imperatives for becoming a great leader By Linda A. Hill

THOUGHT FOR THE DAY

Success

“Failure is success if we learn from it. ” - Malcolm Forbes

TOPIC OF THE DAY

Manage Things, Lead People

Both management and leadership skills are needed at the organizational, team, and personal levels. It's not a case of either/or, but and/also. Futurist, Joel Barker provides another helpful distinction between the two roles; "managers manage within paradigms, leaders lead between paradigms." Both are needed. Trying to run an organization with only leadership or management is like trying to cut a page with half a pair of scissors. Leadership and management are a matched set; both are needed to be effective.

Systems and processes (management) for example, are critical to success. You and your organization can be using the latest technologies and be highly focused on customers and those serving them (leadership), but if the methods and approaches you're using to structure and organize your work is weak, your performance will suffer badly. People in your organization can be "empowered," energized, and enlightened; but if your systems, processes, and technologies don't enable them to perform well, they won't. Developing the discipline, and using the most effective tools and techniques, of personal and organization systems and processes is a critical element of high performance.


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CAPITAL MARKETS IN INDIA by RAJESH CHAKRABARTI

THOUGHT FOR THE DAY

Example

“Example is not the main thing in influencing others.It is the only thing.” - Albert Schweitzer

TOPIC OF THE DAY

Open-source software

Open-source software (OSS) is computer software that is available in source code form for which the source code and certain other rights normally reserved for copyright holders are provided under a software license that permits users to study, change, improve and at times also to distribute the software.

Some open source licenses meet the requirements of the Open Source Definition. Some open source software is available within the public domain.

Open source software is very often developed in a public, collaborative manner. Open-source software is the most prominent example of open-source development and often compared to (technically defined) user-generated content or (legally defined) open content movements.

A report by Standish Group states that adoption of open-source software models has resulted in savings of about $60 billion per year to consumers.

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Agrarian Crisis in India D. Narasimha Reddy and Srijit Mishra

THOUGHT FOR THE DAY

Happiness

“True happiness involves the full use of one's power and talents. ” - John W. Gardner

TOPIC OF THE DAY

Building Passion and Commitment the Wal-Mart Way


In response to the much-asked question "What is Wal-Mart's secret to success?" founder Sam Walton compiled a list of his business principles. Here are some of those which pertain especially to providing the leadership that creates passion and commitment:

Commit to your business. Believe in it more than anybody else. I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you — like a fever.

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LATEST ARRIVALS

Agrarian Crisis in India D. Narasimha Reddy and Srijit Mishra

THOUGHT FOR THE DAY

Time

“People talk of killing time, while time quietly kills them. ” - Dion Boucicault

TOPIC OF THE DAY

CRM - Touch Your Business Aim


CRM or Customer Relationship Management is the method or process implemented to know buying behaviors and need of customers. The main of this management is to develop a strong bond with customers so that business can reach to desired profits. According to this concept the customer is the king and their needs and requirements play a pivotal role in business. This process helps business in combining both human resource and technology to know details about customer's behavior thereby helping business to serve better and that too with long list of satisfied customers. Moreover, right customer relationship management helps immensely a business to categorize its consumers to plan marketing plans in a more sharp and precise manner. Thus, customer relationship management offers a host of benefits to be discussed in details.

CRM allows business to identity customer's need in a more efficient manner so that products and services could be delivered with great satisfaction. Thus, it is easy to understood that sales will reach to target very quickly as business have created a brand to bring beneficial and innovative products to markets for their target consumers. Another important benefit of customer relationship management is it contributes in cross-selling. This means sales of other products directly or indirectly related to main product experiences more sales. The best part of CRM is it helps in improving the communication so that sales process becomes more and more simplified. Further the path of development of innovative services and products becomes smooth to help business enjoy profits not only in present times, but also in future.


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Encircling the Seamless By A Damodaran

THOUGHT FOR THE DAY

Behavior

“Behavior is a mirror in which every one displays his own image. ” - Johann Wolfgang von Goethe

TOPIC OF THE DAY

Your Boss is your Client & your Colleagues are too

Bob Bowman, longtime coach of swimming phenom Michael Phelps, was once asked why Phelps did not swim the languorous distance sets that were part of some other competitors' regimens. "We don't want him to swim slow in meets," he said, "so why would we have him practice swimming slow?"

I am often reminded of this distinction when I'm asked about the difference between communicating with a client and communicating internally, with your team.

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Oxford Guide to Plain English by Martin Cutts

THOUGHT FOR THE DAY

Business

“Well, you know, I was a human being before I became a businessman.” - George Soros

TOPIC OF THE DAY

Why Can't Kmart Be Successful While Target and Walmart Thrive?

What drives some companies to succeed while others languish? Successful companies develop a system of a few truly unique capabilities that help them create differentiated value for their chosen customers.

Retailers provide many case studies in capabilities-driven success, one of the most compelling of which is the big discounter triad of Walmart, Target and Kmart. And in this fourth-quarter retail season, we thought it would be helpful to take a closer look at what really distinguishes these competitors because they provide valuable insight into the key components of a winning corporate strategy.

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Griftopia: Bubble Machines, Vampire Squids and the Long Con That Is Breaking America By Matt Taibbi

THOUGHT FOR THE DAY

Attitude

“If you don't like something, change it. If you can't change it, change your attitude. ” - Maya Angelou

TOPIC OF THE DAY

Measurement Traps

Measuring performance can cut both ways. It can play a valuable role in improving organizations - or it can stand in the way of necessary change. Used effectively, measurement can provide vital feedback that shows whether approaches being used are moving the organization toward its goals. It can assess whether staff training, teamwork, empowerment, process improvement, re-engineering or other trendy ideas are producing real results. But it can also cut into organization morale, slash team effectiveness and wound quality improvement efforts. Here are four of the most common measurement traps I see in organizations: Managing results. The bottom line is history. It shows today's consequences of yesterday's management decisions, but is an unreliable predictor of how today's decisions will affect tomorrow's results. Results can't be managed any more than you can turn back time. Like a score, they form a historical record of how you did. In competitive sports you improve your score by improving your play in key strategic areas. Improvement starts by identifying and measuring the critical few service or product production processes and support systems that have the biggest impact on your results. But if you're driving through the rear-view mirror of bottom-line results, you won't see the swamp until you are sinking in it.
Inside-out measurement. Too many measures are designed to meet internal needs. They may satisfy management's command-and-control paranoia by tracking every activity and minute of the day. Or they're designed to serve accounting, information technology, human resources or other support departments.

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Introduction to Management Science(9th Edition) by Bernard W. Taylor

THOUGHT FOR THE DAY

Skills

“The most important single ingredient in the formula of success is knowing how to get along with people.” - Theodore Roosevelt

TOPIC OF THE DAY

A To-Do List for the CEO of Your Career

If you answered with any pronoun that is not in the first person, then guess again. I was reminded (once again) of this just last week. I spent a day on the Harvard Business School campus, my old stomping grounds, for a bunch of meetings with professors, students, my book editor, some Deloitte folks, etc.

I'm not sure why I'm asked so often for career advice — guess it could be my job title (chief talent officer), or the well-documented ebbs and flows of my own journey. It may also — unfortunately but true — be my membership in the world's too-small-if-you-ask-me club of woman leaders with kids. Whatever the reason, I get asked about careers often enough that I can now sum up my answer in a single word: options.


Read on...


LATEST ARRIVALS

The Poor Half Billion in South Asia : What is Holding Back Lagging Regions? Edited by Ejaz Ghani

THOUGHT FOR THE DAY

Work

“Pleasure in the job puts perfection in the work.” - Aristotle

TOPIC OF THE DAY

Feasibility study

Feasibility studies aim to objectively and rationally uncover the strengths and weaknesses of the existing business or proposed venture, opportunities and threats as presented by the environment, the resources required to carry through, and ultimately the prospects for success.

In its simplest term, the two criteria to judge feasibility are cost required and value to be attained. As such, a well-designed feasibility study should provide a historical background of the business or project, description of the product or service, accounting statements, details of the operations and management, marketing research and policies, financial data, legal requirements and tax obligations.
Generally, feasibility studies precede technical development and project implementation.

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Encircling the Seamless: India, Climate Change, and the Global Commons by A. Damodaran

THOUGHT FOR THE DAY

Skills

“Happiness comes when we test our skills towards some meaningful purpose." - John Stossel

TOPIC OF THE DAY

Expand your skills to stay relevant

The world of work changes quickly. The skills that make you successful today probably won't be the same forever. This means that whatever your specialty, it's at risk of being outdated soon. You don't need a crystal ball to see what skills you'll need in the future. Instead, actively seek out opportunities that allow you to develop new skills, gain different experiences, and expand your networks. You may not need to open multiple career paths right now, but doing this will create more alternative futures. Don't forget to think about what value these new skills bring to your organization. Being valuable is another way to expand your future options.

Today's Topic is adopted from HBR's Management Tip's

THOUGHT FOR THE DAY

Work

“The only place where success comes before work is in the dictionary. ” - Vidal Sassoon

TOPIC OF THE DAY

How not to Cry at Work

By now, most people have seen at least one clip of Speaker of the House to-be John Boehner shedding tears in front of the camera — on the House Floor, with Leslie Stahl on "60 minutes," talking about our failing public education system, you name it.

And perhaps you're thinking to yourself that the rules of the game have changed: perhaps it is okay to cry at work. It's not. Even though the highest-ranking congressman in the land does it, you still can't.

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Encircling the Seamless: India, Climate Change, and the Global Commons by A. Damodaran

THOUGHT FOR THE DAY

Leadership

“Leaders are people who do the right thing; managers are people who do things right. ” - Warren G. Bennis

TOPIC OF THE DAY

IQ, EQ and SQ: A Way to Accelerate Leadership

Abstract :The changing scenario demands a high level of commitment and contribution from the leadership. The leader of a group or an organization usually act as a driver who steers the organization and its members towards success by taking the right decision on time. The role of Intelligence quotient,emotional quotient and spiritual quotient in identifying and accelerating the success of a leadership has become significant. High level of IQ,EQ and SQ makes a person alive,dynamic,sociable,innovative and performing. While IQ allows a person to analyze "what is" which primarily helps him to solve logical problems,EQ determines "how to adapt" with the changing environment with self awareness,empathy,motivation and compassion and SQ "transforms" oneself and others , heal relationships,cope with grief and move beyond conditioned habits of the path. Emotional quotient and Spiritual quotient can be developed through training which helps in a cognitive decision making, reduced stress and the ability to motivate and guide the group members and to enhance one's leadership qualities.

Introduction :Leadership identified as the process of influencing people and governing their aid and support in accomplishing a common task demands a higher degree of potential ,commitment, vision , performance and effectiveness. An improvisation of these qualities definitely contribute to an efficient and effective leadership. The search for the real characteristics or traits of a leader was the theme taken up by several scholars from the ancient period itself. Several theories have been propounded by various thinkers attributing leadership qualities to the genetic traits , propounding leaders are born but not made, and they inherit the qualities of a good leader such as intelligence , dominance , adaptability , persistence , integrity etc compared to a non leader. The areas such as intelligence quotient , emotional quotient and spiritual quotient paved the way to boosting up one's leadership efficiency.


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Seeing What's Next: Using the Theories of Innovation to Predict Industry Change

THOUGHT FOR THE DAY

Listen

“If you wish to know the mind of a man, listen to his words. ” - Johann Wolfgang von Goethe

TOPIC OF THE DAY

How to Communicate With Your Customers

Businesses that use a one-way stream of information to communicate with their customers are missing out on a key engagement marketing ingredient: The power of feedback.


Why listen to what your customers have to say? It's free feedback from the people who matter most to your business. They will tell if you there's a problem with your products, your service, or some of the processes used by your company. How else will you know there's a problem? Listening is about constantly trying to improve and ensuring that customers get the best possible experience from you every step of the way.

Read on...

LATEST ARRIVALS

Seeing What's Next: Using the Theories of Innovation to Predict Industry Change

THOUGHT FOR THE DAY

Success

“Success is how high you bounce when you hit bottom. ” - George S. Patton

TOPIC OF THE DAY

WHAT MAKES A GREAT MANAGER

The major problem when you start to manage is that you do not actually think about management issues because you do not recognize them. Put simply, things normally go wrong not because you are stupid but only because you have never thought about it. Management is about pausing to ask yourself the right questions so that your common sense can provide the answers.

When you gain managerial responsibility, your first option is the easy option: do what is expected of you. You are new at the job, so people will understand. You can learn (slowly) by your mistakes and probably you will try to devote as much time as possible to the rest of your work (which is what your were good at anyway). Those extra little "management" problems are just common sense, so try to deal with them when they come up.

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Connect the Dots by Rashmi Bansal